COVID-19 UPDATE

August 5 -  Impact of Stage 4 restrictions in Melbourne.

Deliveries

At this stage we do not expect there will be any issues with deliveries outside of Victoria. We will continue to take your orders, place them with our suppliers and deliver them as usual. Our warehouses in the UK, Scandinavia, the US, Australia and New Zealand are all operating as usual.

As of yesterday, we have put a hold on dispatching any orders to Victorian addresses, as many of the workrooms and manufacturers will be closed from tomorrow.  If your order falls into this category, we will be contacting you later in the week to discuss this.  You will have the option to change delivery address or we can hold it for you until after the Stage 4 lockdown ends.

Melbourne Showroom

The Melbourne Showroom will be closed from the end of today. The Melbourne team will continue to work remotely and are available to answer any queries by phone, email, Teams or Zoom.

Orders and Samples

We are continuing to take and fulfil product and sample orders.  We are experiencing some delays with samples from our suppliers who are working with skeleton warehouse staff and they are prioritising the despatch of fabric, wallpaper, and finished product orders.

On behalf of the Icon Radford team, we wish all Victorians our very best as they enter Stage 4 lockdown. 

 

August 4  – Melbourne Showroom & Freight Deliveries 

Due to the new restrictions announced, and in order to help slow the spread of the coronavirus, the Melbourne Showroom doors will be closed from 5pm tomorrow, Wednesday 5th, until further notice.

The Melbourne team will be working remotely and answering phone and email enquiries as per usual. 

If you would like to drop off sample books this can be done today or tomorrow before 5pm, and you are welcome to leave the books at the top of the stairs. 

We are now holding off sending out orders with delivery to a Victorian postcod and we will be contacting you later in the week to discuss your options for re-delivery.  

On behalf of all the Icon Radford team, we wish you all the best over the coming weeks. 

 

July 13 - Melbourne Lockdown. 

Our Melbourne showroom is now by appointment only, and all staff with the exception of David Marks are working from home.  Let us know if you need sampling or have questions or orders to be placed. Call us on 03 9818 7799 or email hollyk@radfordaus.com. If you need to visit the Melbourne showroom please make an appointment or at the very least ring ahead to make sure we can open for you.

July 10 - Freight in the time of Covid

Icon Radford offers 3 freight options. Air Express which takes 10 – 14 days at present, sometimes faster; Airconsol which takes 3-4 weeks, and sea freight which takes 8 – 12 weeks.

Generally, we are meeting these lead times, but it is important to note that these are always only best estimates because Covid is affecting our warehouses, and our suppliers’ suppliers. What used to take 24 hours can now take 5 days because of skeleton staffing, and social distancing.

We will do our best to deliver within our stated timeframes, and we will try to keep you updated about any changes but please remember that these are difficult and uncertain times and all of us need to give each other a bit of leeway. Also, please try to order earlier than usual, and to avoid everything being urgent.

POSTED
Wednesday 05 Aug 2020


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